Trust & legal
Data requests
How to access, correct, or delete your information — and how to disconnect marketplace accounts.
Last updated September 24, 2026Version 1.2.0
Your options
Privacy and data requests relating to the Xylem service are handled by Xylem Strategic, LLC.
- Access — ask for a copy of personal information we hold about you
- Correction — ask us to fix inaccurate account or profile information
- Deletion — request deletion of your Xylem account and associated personal data, subject to legal retention needs
- Marketplace or advertising disconnect — disconnect Amazon Seller Central, or an Amazon Ads connection once that integration is available, from your workspace
- Privacy questions — contact us about how Xylem processes information
Self-serve controls
If you can sign in:
- Update profile details under Settings → Profile
- Disconnect or remove marketplace channels under Settings → Brands & Channels
- Start an account deletion request under Settings → Privacy & Data
Disconnect stops further sync for that connection. Removing an account deletes the connection record. Historical imported data may remain until a broader deletion request is completed. Once an Amazon Ads connection exists, disconnecting it will stop further advertising sync, and associated advertising records may remain until that broader deletion request is completed.
Submit a request
Use the form below. We verify identity before fulfilling certain requests. Deletion and similar requests are logged and handled with confirmation rather than instant, unverified removal of production data.
Prefer email? Write to support@growwithxylem.com with the subject “Privacy request”.