Support

Support for the Xylem product is provided by Xylem Strategic, LLC. For product help, account access, and general questions, use the privacy & data controls in Settings after signing in, or submit a request through Data requests.

Include your account email, workspace name (if applicable), and a clear description of what you need. We respond as quickly as we can.

To request access, correction, deletion, or marketplace disconnection guidance, go to Data requests. Signed-in users can also open Settings → Privacy & Data.

Suspected vulnerabilities should be reported through Support using the subject line “Security report”. See also our Security page.

If a marketplace channel will not connect, sync, or disconnect:

• Confirm you are a workspace owner or admin under Settings → Brands & Channels
• Check that the marketplace region and account label are correct
• For OAuth-based connections (when enabled), re-authorize from Settings and ensure pop-ups are not blocked
• Disconnect and reconnect only when safe — disconnection stops further sync for that account

Live Amazon Selling Partner authorization will be available after developer approval. Until then, accounts may be registered manually for workspace organization.

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