Trust & legal
Support
Straightforward ways to get help — product, privacy, security, and marketplace connections.
Last updated September 7, 2026Version 1.1.0
Contact support
Support for the Xylem product is provided by Xylem Strategic, LLC.
For product help, account access, onboarding, and general questions, email support@growwithxylem.com.
Include your account email, workspace name (if applicable), and a clear description of what you need. We respond as quickly as we can.
Privacy and data requests
To request access, correction, deletion, or marketplace disconnection guidance, go to Data requests or email support@growwithxylem.com. Signed-in users can also open Settings → Privacy & Data.
Security issues
Suspected vulnerabilities should be reported to support@growwithxylem.com. See also our Security page.
Amazon Seller Central connection
Amazon sellers connect Seller Central to Xylem using Amazon's OAuth authorization flow. Users initiate the connection from Settings → Brands & Channels. Xylem does not store Seller Central passwords. Authorization tokens are stored on the server and used only to provide the Service.
If a marketplace channel will not connect, sync, or disconnect:
- Confirm you are a workspace owner or admin under Settings → Brands & Channels
- Check that the Amazon region and account label are correct
- Re-authorize from Settings and ensure pop-ups are not blocked
- Disconnect and reconnect only when safe — disconnection stops further sync for that account